Get to Know Your Client Service Representative

This week’s blog post is a spotlight on our customer service team. Our representatives do more than answer your phone call, they are also members of many local organizations, volunteers in the community and do a lot of outreach work. Just click on your neighborhood to find out who your representative is and learn more about her and how she gets involved in your community!

Athens Area

Commerce Area

Winder Area

Washington Area

Lake Oconee Area

Rockdale Area

Covington Area

Clayton Area

Toccoa Area

Hartwell Area

Anderson, South Carolina Area

Stacy McLaine

Stacy Mclaine

Stacy’s service area includes much of Oconee County. Stacy is approaching her one year anniversary at APC.  Her favorite volunteer opportunities have been with Extra Special People in Watkinsville as she hosted games at the Big Jump, attends Flag Fridays, and facilitates American Pest Control’s involvement with the organization. She is is also an active member of the Oconee County Chamber of Commerce.  If your technician is Bobby P., Keith, James, Steve, or Ryan then Stacy is your representative.

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Debra EDalgo

Debra’s service area includes all of Madison County, where she resides, and parts of East Athens,  Winterville, and Oglethorpe County. Debra came to American Pest Control in 2016 with years of experience in the pest control industry. Since joining the APC team, she has been found a passion in customer outreach and community involvement in Madison County. She recently joined an initiative partnering with other local businesses to provide first time home buyer education and will be expanding on those opportunities this year.  If your representative is Tim W, Mike H, Patrick C, or Kevin H, Debra is your representative.

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Amber Puckett

Amber Puckett

Amber’s service area includes five points, downtown, normal town, the boulevard district, and the west side of Athens, as well as apartment and business accounts. Amber has been a wonderful new addition to the APC team since starting last year. She has excelled in implementing new and creative team building initiatives for client service representatives and technicians in the Athens office. She has engaged with her service area community by fostering relationships with local organizations such as Athens Land Trust, the Athens Apartment Association, and local schools! If your technician is Jeff P., Andy, Bill C, Austin. or Tim H., then Amber is your representative.

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Jenna Strickland

Jenna is the newest addition to APC and her service area will include Commerce, Jefferson, Lula, Pendergrass, Homer, Maysville, Braselton, Hoschton and Nicholson and the surrounding areas. Once Jenna has completed her training process, she will be joining the Winder office team! If your technician is Caleb, Brad D. or Richard P., then Jenna is your representative.

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Debby Frost 2

Debby Frost

Debby’s service area includes Winder, Statham, Monroe, Gainesville, Lawrenceville, Duluth, Buford and the surrounding areas. Debby has been at APC since 2011. She loves meeting customers in the Winder office and at community events. She has immersed herself in the Barrow County business community through volunteer work and Partners in Education programs. If your technician is David M., Jonathan, Craig, Jake, or Cody, then Debby is your representative.

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Sam Callaway

Sam Callaway

Sam’s service area includes Washington, Lexington, Crawford, Thompson, Augusta, Stephens, Lincolnton and the surrounding areas. Sam resides in Washington and is excited to join the business community in the square! If your technician is Ed, Kevin H. or Jimmy, then Sam is your representative.

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Anna O’Neal

Anna’s service area includes Eatonton, Greensboro, Madison, Sparta, White Plains, Good Hope, Milledgeville, Rutledge and the surrounding areas. In just under a year with the company, Anna has made great strides in her office and has employed her connections in the Greensboro community to continue outreach through American Pest Control. She has also become involved with the Eatonton-Putnam Chamber and the Lake Oconee Area Home Builders Association. If your technician is Jim or Kevin M. then Anna is your representative.

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Kimberly Matthews

Kimberly’s service area includes Atlanta, Conyers, McDonough, Acworth, Alpharetta, Roswell, Sandy Springs, Stone Mountain and the surrounding areas.  Kimberly brings with her years of experience in the pest control industry. She enjoys greeting customers as the representative in the front office of our Rockdale branch. If your technician is David B., Daniel, Keven then Rebecca is your representative.

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Julissa Navarro

Julissa’s service area includes Covington, Social Circle, Monticello, Oxford, Grayson, Lawrenceville, Lilburn, Snellville, Loganville and the surrounding areas. Her office is located in the Rockdale branch. Julissa always has a smile and brings a positive outlook with her wherever she goes! If your technician is Albert, Danny, or Michael then Julissa is your representative.

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Pamela McDonald

Pam’s service area includes Clayton, Clarkesville, Helen, Lakemont, Dillard, Rabun Gap and the surrounding areas. Pam has been involved with the realtor community in her service area and has participated in Partners in Education initiatives. If your technician is Bill P, Jacob, John, or David C. then Pam is your representative.

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Kimberly Orozco

Kim Orozco

Kim’s service area includes Toccoa, Alto, Dawsonville, Carnesville, Mount Airy, Cleveland, Dahlonega and the surrounding areas. Kim is new to the APC team and is excited to join Tiffany in our Toccoa office. If your technician is Patrick M., Jeff I., John B., Kevin F., or Zach C. then Beverly is your representative.

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Annette 2

Annette Adams

Annette’s service area includes Hartwell, Royston, Elberton, Bowman, Franklin Springs, Lavonia and the surrounding areas. Annette has been at APC since 2016. She resides in Hart County and is very familiar with her service area and customer base.  Annette volunteers monthly with the Cornerstone Food Bank and is always eager to volunteer her time to community events and organizations! If your technician is Bobby B., David G, Greg, Rick or Cameron C. then Annette is your representative.

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Tonya McCullough

Tonya’s service area includes Anderson, Belton, Honea Path, Iva, Pelzer, Starr and Williamston. Tonya greets every customer with a smile and a positive attitude! She is getting involved with community initiatives in Anderson and Belton-Honea Path this year.  If your technician is Wendell Perry then Tonya is your representative.

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Kasie Huffman 2

Kasie Huffman

Kasie is the service representative for the wildlife division and is the CSR Support Representative. She has been at APC since 2012. She enjoys attending sporting events at UGA and spending time with her family. Kasie has served as the chairman of the board at the Madison County Chamber of Commerce and on the Women in Business committee. She also writes many of our blog posts! If your technician is Dudley, Kyle, or Jay, then Kasie is your representative.

Princess Kasie
Kasie on Princess Day during last year’s Customer Service Week

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